Privacy Policy

1. Introduction

Welcome to Poviriy.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our fresh fruit and vegetable delivery services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for fruits and vegetables
• Sign up for our newsletter
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number
• Billing and delivery addresses
• Payment information (though we do not store complete credit card details)
• Order history and preferences
• Communication history with our team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, and website navigation paths
• Information about the timing, frequency, and pattern of your service use

This information is collected using cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and deliver your orders of fresh fruits and vegetables
• Manage your account and provide customer support
• Send you order confirmations, delivery updates, and receipts
• Improve our website, products, and services
• Personalize your experience and deliver content relevant to your preferences
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., delivering your order of fresh produce)
• Legitimate interests: Processing serves our legitimate business interests (e.g., improving our services) while not overriding your rights and freedoms
• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Legal obligation: Processing is necessary to comply with a legal obligation

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request that we correct inaccurate information or complete incomplete information
• Right to erasure: You can request that we delete your personal data in certain circumstances
• Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances
• Right to data portability: You can request that we transfer your data to another organization or directly to you
• Right to object: You can object to our processing of your personal data in certain circumstances
• Rights related to automated decision-making: You have rights related to how we use your data for automated decisions

To exercise any of these rights, please contact us through our website. We will respond to all legitimate requests within one month.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Restricted access to personal information
• Use of secure servers and networks
• Employee training on data protection

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Disclosure

We may share your information with:

• Service providers: Third parties that help us operate our website, conduct our business, or service you (e.g., payment processors, delivery partners)
• Business partners: With your consent, we might share your information with our business partners to offer you certain products, services, or promotions
• Legal requirements: When we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

10. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.